This Privacy Policy explains how TRC (“TRC,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information in connection with Nexus Infinity, including the website at nexusinfinity.ai and the related platform, support services, communications, and business operations (collectively, the “Services”).

Nexus Infinity is a platform operated by TRC. The website serves both as a marketing site and as a point of access for customer support, service information, and platform-related interactions.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

TRC is the company that operates the Nexus Infinity platform and website.

Data Controller / Business Responsible for Personal Information
TRC
[Registered Business Address]
Email: [privacy@nexusinfinity.ai or legal email]
Support: [support@nexusinfinity.ai]

Where applicable under privacy law, TRC is the entity responsible for the personal information described in this Privacy Policy.

2. Scope of This Policy

This Privacy Policy applies to personal information collected through:

• the nexusinfinity.ai website;

• platform-related communications and support interactions;

• inquiries, demos, business discussions, and service requests;

• customer or partner onboarding processes;

• use of platform features by authorized users; and

• automated tools such as cookies, analytics, logs, and similar technologies.

This Privacy Policy does not apply to third-party websites, services, or platforms that may be linked from our Services and that operate under their own privacy policies.

3. Nature of the Services

Nexus Infinity is not an open self-service or public self-registration SaaS platform. We do not generally offer public account creation through the website in the manner of a mass-market software service.

Access to the platform is typically provided by TRC directly to approved customers, authorized users, business partners, or other permitted users through a separate business relationship, onboarding process, invitation, or service arrangement.

4. Information We Collect

We may collect the following categories of personal information.

A. Information You Provide Directly

We may collect information you provide to us, such as:

• name;

• business email address;

• phone number;

• company name;

• job title or role;

• correspondence and messages sent through contact forms, support channels, or email;

• information provided in requests for demos, meetings, proposals, or support;

• information submitted as part of onboarding or service delivery;

• files, documents, prompts, tickets, feedback, or other materials submitted through the platform or support processes.

B. Information Collected Automatically

When you use the website or platform, we may automatically collect:

• IP address;

• browser type and version;

• operating system;

• device information;

• access timestamps;

• referring URLs;

• pages viewed;

• clickstream and usage activity;

• log files;

• diagnostic data;

• performance and error data.

C. Information From Third Parties

We may receive information from:

• customers or business partners who designate you as an authorized user or contact person;

• service providers supporting hosting, analytics, communications, authentication, security, or customer support;

• payment or invoicing systems, where relevant;

• publicly available professional or business sources; and

• other third parties you authorize or direct to share information with us.

5. How We Use Personal Information

We may use personal information for the following purposes:

• to operate, maintain, and improve the website and platform;

• to respond to inquiries, demo requests, and business communications;

• to provide customer support and platform-related assistance;

• to provision access for authorized users;

• to manage customer, vendor, and partner relationships;

• to authenticate users and protect accounts, systems, and services;

• to monitor performance, troubleshoot issues, and improve service quality;

• to detect, prevent, and investigate fraud, abuse, security incidents, and unauthorized access;

• to enforce contracts, terms, and internal policies;

• to comply with legal obligations and respond to lawful requests; and

• to carry out other legitimate business purposes consistent with the context in which the information was collected.

6. Platform and Support Data

Because the website also supports platform-related access and support functions, we may process information submitted by authorized users in connection with:

• support requests;

• issue investigation and troubleshooting;

• account provisioning and access management;

• service delivery;

• system monitoring;

• customer communications; and

• internal administrative and security purposes.

Where TRC processes information on behalf of a business customer under a separate commercial agreement, that agreement may govern certain aspects of such processing.

7. AI-Related Processing

If Nexus Infinity includes AI-enabled or machine-assisted functionality, TRC may process user submissions, prompts, inputs, files, metadata, and outputs as necessary to provide those features, maintain service quality, and secure the platform.

• We do not use customer content submitted through the platform to train general-purpose AI models.

TRC may also use logs, technical telemetry, and interaction metadata for security monitoring, abuse prevention, diagnostics, and product improvement.

AI-generated outputs, where offered, may not always be accurate, complete, or appropriate for every use case and should be reviewed by users before reliance.

8. Cookies and Similar Technologies

We may use cookies and similar technologies on the website and platform for purposes such as:

• essential site functionality;

• remembering preferences;

• traffic measurement and analytics;

• maintaining session integrity;

• security and fraud prevention; and

• improving performance and usability.

Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.

Users can also control cookies through browser settings, although disabling certain cookies may affect website functionality.

9. Legal Bases for Processing

If you are located in a jurisdiction requiring a legal basis for processing personal information, we may process your information on one or more of the following grounds:

• performance of a contract or steps taken at your request before entering into a contract;

• compliance with legal obligations;

• our legitimate interests, including operating, securing, supporting, and improving the Services;

• consent, where required; and

• establishment, exercise, or defense of legal claims.

10. How We Share Personal Information

We may share personal information with:

• hosting, cloud, infrastructure, and IT service providers;

• analytics, communications, support, and security vendors;

• professional advisors such as lawyers, auditors, consultants, and insurers;

• affiliated entities within TRC’s corporate structure, if applicable;

• customers or organizations with which you are associated, where relevant to account management, access provisioning, or support;

• government authorities, regulators, courts, or law enforcement where required by law or where necessary to protect rights, safety, and security; and

• parties involved in a merger, acquisition, financing, restructuring, or sale of all or part of our business.

We may also share aggregated or de-identified information that does not reasonably identify an individual.

We do not sell personal information for monetary consideration.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• provide and support the Services;

• manage business relationships;

• maintain security and audit records;

• comply with legal, tax, accounting, and contractual obligations;

• resolve disputes; and

• enforce our agreements.

Retention periods will vary based on the type of information, the nature of the relationship, legal requirements, and operational needs. When personal information is no longer required, we will delete, anonymize, or securely dispose of it, unless retention is required by law.

12. International Data Transfers

TRC may store and process personal information in countries other than the country in which the individual resides.

Where required by applicable law, we will implement appropriate safeguards for international transfers of personal information, such as contractual protections or other lawful transfer mechanisms.

13. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

These measures may include access controls, encryption in transit where appropriate, logging, authentication controls, vendor oversight, and security monitoring. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

14. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to:

• request access to personal information we hold about you;

• request correction of inaccurate information;

• request deletion of personal information, subject to legal and contractual limitations;

• object to or restrict certain processing;

• withdraw consent where processing is based on consent;

• request portability where applicable; and

• opt out of certain marketing communications.

To exercise any applicable rights, contact us at [support][@][tectech].[ai] . We may need to verify your identity before responding to your request.

We will not unlawfully discriminate against individuals for exercising applicable privacy rights.

15. California Privacy Notice

If California privacy law applies to TRC’s processing of your personal information, California residents may have certain rights, including rights to know, access, correct, and delete certain personal information, as well as the right to opt out of certain data sharing practices where applicable.

In the preceding 12 months, we may have collected the following categories of personal information:

• identifiers, such as name, email address, IP address, and business contact information;

• professional or employment-related information;

• internet or electronic network activity information;

• support or communication records;

• commercial or transaction-related information, where relevant; and

• inferences derived from the information above.

We collect and use these categories for the purposes described in this Privacy Policy.

If applicable, California residents may submit requests using the contact details listed below.

TRC does not sell or share personal information for cross-context behavioral advertising purposes.

16. Children’s Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website or platform without appropriate authorization where required by law.

If you believe a child has provided personal information inappropriately, contact us and we will take appropriate steps to investigate and, where required, delete the information.

17. Third-Party Services

The Services may contain links to third-party websites, tools, or services. Those third parties operate independently and have their own privacy practices. We are not responsible for the privacy, security, or content practices of third-party services.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above. If changes are material, we may provide additional notice through the website, platform, or other appropriate means.

19. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or TRC’s privacy practices, contact:

TRC
Support: [support][@][tectech].[ai]